Frequently Asked Questions
Everything you need to know about your Club L London order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your parcel directly through our website by entering your order number and email address.
What is your return policy?
We offer a 14-day return window from the date you receive your package. Items must be unworn, unwashed, and have all original tags and hygiene seals attached to be eligible for a refund.
Do you offer international shipping?
Yes, Club L London ships globally. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout. Please note that international orders may be subject to customs duties.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through services like Klarna, Clearpay, and PayPal.
How do I know which size to choose?
To help you find the perfect fit, we provide a detailed size guide on each product page. Our garments are designed to be true to size, but we recommend checking specific measurements if you are between sizes.
Can I cancel or amend my order?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or make changes to an order once it has been placed. You can, however, return the items for a refund once they arrive.